Reference the MFA Troubleshooting Guide.

5 minutes. If a code has expired, click the "Send new one-time code" link.

Click on the flag icon and update from United States to International.

Try having the code sent via email and then once logged in to your account, update your MFA information. For assistance, refer to the MFA Troubleshooting Guide.

Once you are logged in to your account, navigate to My Profile > Security Settings and update your verification information. 

For 401(k) plans: Your account gets locked after too many unsuccessful login attempts. To unlock, you can reset your password by clicking the Forgot Password link on the login screen or call your client service team to unlock your account.

For 403(b) plans: Contact your client service team for assistance unlocking your account.

No. For the protection and security of the account, each website user must have their own username and password. If you have a contact that needs access, please complete the Client Contact Change Form and return to Ascensus for processing. You can access this form on the plan website from the Dashboard > Plan Administration > Resources > Forms > Client Contact Change Form.

For 401(k) plans: If a participant is locked out of their account, to unlock, they may reset their password directly on the login page by selecting Forgot Password.

For 403(b) plans: Have the participant contact your client service team for assistance.